Customer Service

How to Order

We want you to be comfortable. So we've given you lots of ways to order!
  1. Order online - our secure online ordering system is available 24 hours a day/7 days a week to take your order. You will get automatic confirmation that your order has been received.
  2. Call us - give us a call at 1-866-399-7499 or 613-596-1170. We'd be happy to talk to you.
Come see us!
 
445 Churchill Ave N (in Westboro) 613-596-1170 
Store Hours:
Monday - 10-6
Tuesday - 10-6
Wednesday - 10-6
Thursday - 10-8
Friday - 10-8
Saturday - 10-6
Sunday - 12-4
We are closed on the following Canadian holidays:
New Years Day
Family Day
Good Friday
Easter Sunday
Victoria Day
Canada Day
Civic Holiday
Labour Day
Thanksgiving
Christmas Day
Boxing Day
We close at 2pm on Christmas Eve and New Year's Eve.
We open at 12:30pm on Remembrance Day. 
 

Mail us - send us a list of what you want, who you are, how you'd like to pay and where you are to

Milkface Nursingwear
445 Churchill Ave N
Ottawa, Ontario
K1Z 5E1

Online Return Policy

We want you to be happy. In fact, we want you to love your Milkface Nursingwear so much you'll order more and tell all your friends! If you're not completely satisfied, simply fill out the return/exchange form included with your order and ship the item, with tags still on, back to us. We accept returns up to 30 days after the date of purchase. Please note that we cannot refund shipping and handling charges. Personal care items, breast pumps, books, classes and DVDs are not eligible for return or exchange. Online orders are not returnable in person at our stores unless previous arrangements have been made. Items purchased on sale are final sale. Please note that our in store return policy may be different. Please see your store receipt for details.

Online Exchange Policy

Wrong size? Changed your mind on the colour? No problem. Fill out the return/exchange form included with your order, let us know what you'd like in return and ship it back to us within 30 days of the date of purchase. We'll send you what you REALLY want. Shipping for the first exchange is free of charge within Canada, international orders receive $5 off the shipping price of their first exchange. The original shipping and handling charges cannot be refunded. Online orders are not exchangeable in person at our stores unless previous arrangements have been made.

Order Cancellation/Changes Policy

Your order is processed in real time - which means that the fulfillment process begins as soon as you place your order. If you notice an error in your order, please contact us immediately so we can change it before your order has shipped out. If you would like to cancel your order, again please notify us as soon as possible. If your order has already shipped, you will need to wait to receive it and it will be processed as a return (see policy above). If your order has not shipped, we can cancel the order - you will be refunded your total amount minus $20 for processing.

Gift Certificates

Milkface Nursingwear gift certificates make a great gift for any mom-to-be or nursing mom. They are e-mailed to you immediately upon purchase and can be used online or in store.

Prices/Currency

All Milkface Nursingwear prices are in Canadian dollars. For an idea of how they will translate to your currency, check out http://www.xe.com/ucc/ Please note that this link is provided as a service only, actual conversion rate is determined by your credit card company at the time of sale.

Sales tax

Milkface Nursingwear is located in Ontario, Canada and as such charges 13% HST to all Ontario customers and 5% GST to all Canadian customers. Customers in Nova Scotia, Newfoundland and New Brunswick are charged 13% HST, customers in British Columbia are charged 12% HST. Those of you elsewhere – no tax for you! However, international orders may be subject to duties and customs charges. These charges are the responsibility of the recipient.

Payment Methods

We accept Visa, MasterCard, American Express, Paypal, Canadian dollar money orders and Canadian dollar personal cheques. Money orders and personal cheques must be mailed to our street address and made payable to Milkface Nursingwear Inc. Personal cheques must be cleared before the order is shipped. This generally takes 7-10 business days. Our paypal address is britt@milkface.com

Sizing

Many products have sizing charts on the product page – the following is just a general guideline. If you're looking for the Boob brand sizing chart, please look on the Boob product pages.

Small Medium Large X-Large 2X
Size equivalent: 4-6 8-10 12-14 16-18 20-22
Bust up to: 38” 40.5” 43.5” 46.5” 50.5”
Waist up to: 29” 31.5” 34.5” 37.5” 41.5”
Hips up to: 38” 40.5” 43.5” 46.5” 50.5”

Our clothing is designed to skim your body and make the most of your nursing curves. Get in touch with us if you have specific questions about fit - we've got all the clothing right in front of us and can help you choose the right size.

Milkface Newsletter

We'd like to keep you updated on the happenings here at Milkface Nursingwear and in the wider world of breastfeeding, subscribe to our e-mail newsletter and we'll keep you in the loop! Our newsletter goes out on a monthly basis and you can unsubscribe at anytime. Remember that your e-mail address will never be given out - the newsletter is covered by our privacy policy.

Security

Your information is safe with us. Your credit card information is encrypted and sent to us on a secure server. Our secure site certificate is issued by Thawte Communications.